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Customers can give Sauce Support temporary access to their Storage

When investigating a problem with a mobile app, Sauce Support often needs access to the app itself, in order to reproduce and correct issues.  This usually happens by Sauce Support requesting that customers upload or email the app to the Support team.

 

It would be much faster and more reliable if customers could grant Sauce Support access to their Sauce Storage files; Either until they expire or for a set period of time.

As part of this, Sauce Support staff would want to be able to download those files or make them last longer in storage, for the purposes of internal escalation.

  • Dylan Lacey
  • May 10 2016
  • Will not implement
  • Attach files
  • Chiarng Lin commented
    11 Nov, 2016 10:47pm

    Part of the guarantee we have is that apps uploaded to Sauce are completely secure. We'll have to see if other customers are willing to have anybody at Sauce have access to their build apps.