Is there a way to make sure the device is zoomed in the same amount across tests? When I start doing screenshot comparisons, this will cause issues.
Currently this is the issue reported by Sauce labs support:
The devices are set to the maximum resolution by default. Since these are public devices, the resolution seems to have been changed by a previous user.
I'm afraid there isn't a capability that can be used here. If you face this issue again, you could reach out to us or open the device in a live session and change it back to the maximum resolution.